Privacy policy

Privacy Policy

1. We thank you for accessing our Website and for your continued support. This Privacy Policy, together with our other Terms and Conditions, explain our practices in respect of your personal information. By using this website, you confirm that you agree and consent to our Privacy Policy – without limitation.
2. While we respect your rights to privacy, and continually endeavour to effectively protect your personal information; in order to provide you with the best products, efficient customer service and timely updates, we electronically collect, record, and store the following information upon registration:
   1. Name and surname.
   2. Birth date.
   3. Gender.
   4. City and or country of residence.
   5. E-mail address.
   6. Telephone number.
   7. IP Address.
   8. Credit card and or payment information.
   9. Non-personal browsing habits and click patterns.
3. In the event of changes to your personal information, we ask that you effect the necessary changes and updates to your profile on our Website.
4. When providing us with your personal information, we ask that you provide us with current and accurate information, without misrepresenting yourself and or fraudolently claiming to be someone else.

Purpose of Collection, Storage and Use of Personal Information

1. Bioteen will not collect, store, process and use your personal information without your express consent.
2. Subject to clause 2.7 below, we will not use your personal information for any purpose other than that which is provided below. Bioteen collects, records, stores, processes and uses personal information for the following legitimate business purposes:
3. Your subscription to our newsletter and promotional content;
4. Personalisation of our Website such as personalised greetings when you access our website;
5. To inform you of inter alia any competitions, promotional content, specials, new product offerings and sales of Bioteen’s and or any of our Affiliates’ or partners’ products;
6. To inform you of any new features on our website;
7. To improve your experience of our Website by tracking non-personal browsing habits, and click patterns;
8. For statistical purposes in respect of browsing habits, click-patterns and access to our Website;
9. User verification;
10. For purposes relating to the ordering, sale and delivery of our products;
11. For the improvement of our website’s content, layout and general functionality;
12. For statistical purposes relating to marketing efforts;
13. To notify you of any errors, problems or issues relating to, inter alia, the placement of an order by you, payment of orders by you, collection and delivery of any products or goods sold by Bioteen;
14. To ensure that the goods are received by the addressee;
15. To notify you of new product offerings, challenges, and other promotional content; and
16. To provide you with order and delivery notifications when goods are purchased.

Third Party Use of Personal Information

1. Bioteen will never provide any third party, with access to your personal information, other than the following persons and not without your prior express consent:
2. To our third-party service providers and employees who assist with, inter alia,
   communicating with you via our website and or e-mail in respect of ordering and delivery of our products;
3. To our third-party service providers and employees who assist us with performing any of the aforementioned functions detailed in clause 2.6.
4. To our affiliates and or partners (including their employees and third-party service providers) for the purpose of; communicating with you via e-mail or other methods, for direct marketing, advertising of their service offerings, new features, and other promotional content;
5. To any other person, in order to comply with any applicable laws, order of court or any other regolation as set out in clause 2.8 below.
6. We may be required to disclose personal information in order to comply with all applicable laws, regolations and court orders. We may be required to disclose personal information in response to requests from law-enforcement officials who are conducting official investigations and or for the protection of our rights and the rights of others, such as in the case of fraud.
7. We will not sell, trade or rent your personal information to other companies and or other entities as part of our regolar business.
8. In the event that Bioteen is acquired by or merges with another/ other company/ companies your personal information may be disclosed to that/ those aforesaid company/ companies, but that disclosure will be
   subject to this Privacy Policy, and any and or all of its most recent amendments.
   1. WooCommerce, along with CM Commerce are our outsourced partners who are responsible for processing, storing and using your personal information for the purposes laid out in paragraph 2.5 – 2.8
      above.
   2. Information regarding WooCommerce’s policies and terms and conditions can be accessed from this link: WooCommerce
      site and data security FAQ – WooCommerce Docs.
   3. Information regarding CM Commerce’s policies and terms and conditions can be accessed from this link: https://cm-commerce.com/terms-and-conditions/#privacy-notice.
   4. UAfrica is in charge of processing and using your information to facilitate our delivery service. To view UAfrica’s privacy policy visit; https://www.uafrica.com/privacy-policy.
   5. While we work closely with our third parties, we are not responsible for their policies, terms and conditions and their implementation thereof. All third parties and outsourced partners do not fall within the control of Bioteen. Bioteen does not accept any liability for any third-parties’ actions and conduct which may or may not cause damage to your personal information.
9. Bioteen also does not accept any liability for any unlawfol or unauthorised disclosure or processing of your personal information by independent third parties that may or may not be linked to our Website. Bioteen shall not be held liable for any loss or damage suffered by you, arising from said third party
   disclosure.

Methods of Collecting, Recording and Storing of Your Personal Information

1. All personal information is collected, recorded and stored either electronically, though the use of cookies and IP addresses, or it is provided voluntarily by you, with your consent.
2. Any and all information that is collected via cookies and IP addresses is not for the purpose of your identification, but rather to assist us with our obligations, such as to prevent any unwanted attacks on and against your personal information. Most browsers allow you to either enable or disable the cookies function, should you wish to deactivate this.
3. However, please note that certain features on our Website require the use of cookies. Should you wish to access our Website’s full functionality, the cookies feature will need to be enabled in your browser – without which, your access to our Website will remain limited.
4. When collecting, storing and processing your personal information, Bioteen undertakes to:
   1. Continually maintain and uphold the utmost confidentiality in respect of your personal information;
   2. Implement and maintain all the necessary procedures to secure and protect your personal information from unlawful security breaches, accidental loss and or damage, non-authorised disclosures, unlawfol
      access, disclosure and processing.
   3. Provide you with access to your personal information, should you wish to view and or update any of your personal information;
   4. Notify you of any security breaches, any unlawful access, disclosure, or processing of your personal information;
   5. Retain Personal information only for the purposes of online purchasing and orders, and subject to your consent, Bioteen marketing.
   6. Not store personal information longer than 18 months, from the date of inactivity, unless we are required to do so in terms of any law or regulation;
   7. Securely discard any and all information upon your request or once the period of 18 months has lapsed.
   8. You can withdraw consent at any time. You can also opt-out of marketing and unsubscribe from our newsletter and other promotional content at any time.
5. Upon your request, we will:
   1. Correct or update your personal Information;
   2. Stop sending e-mails to your designated e-mail address;
   3. Disable your account within 10 working days from receipt of your request.
6. The above requests can be made either through the use of our “Contact” section on our Website or through the use of any of our approved contact options. We expressly ask that you do NOT e-mail your credit card information, passwords or other sensitive information to us.
7. Any changes and updates to this Privacy Policy, will be provided on our Website.
8. Conditions, for your information. We encourage you to review this Privacy Policy from time to time so that you are aware of said changes and updates hereto. Any questions about this Privacy Policy can be directed to info@bioteenhealth.com.

Security and Security Protocols

1. Should a data breach occur, Bioteen’s Chief Growth Officer, and Data Protection Officer must be contacted. He/ she will then institute Bioteen’s data control procedure with our Chief Technical Officer and other authorised third parties as required. The breach will then be reported to the relevant supervisory authority in accordance with POPIA. Bioteen will also notify all affected persons in accordance the procedures set out in POPIA.
2. Access to security logs are strictly controlled within our development team and outsourced partners being WooCommerce.